Dated (28th April 2023 – Version 1.01)
Our website address is: http://nurturecrm.in.
We periodically update these terms and You would need to visit this webpage for the most up-to-date policy wordings frequently. You agree to review these Privacy Policies and always remain in compliance. In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:
- This Policy details the critical aspects governing your personal data relationship with Akademe or Nurture which is owned and operated by Akademe Edify Tech Solutions Private Limited, a company incorporated under the Companies Act of 2013, and having its registered office at AC, 824, BUBBLESPACE COWORKING PVT LTD, HRBR Layout Block I Extension, Kalyan Nagar, Bengaluru, Bengaluru Urban, Karnataka, 560043.
- Your personal data relationship with Akademe varies based on the capacity in which you interact with us/avail of our products and solutions (“Services”). You could be:
- A visitor to akademe.in or nurturecrm.in (“Website”) or any pages thereof (“Visitor”);
- A person/entity availing of one of our Services (“Customer”); or
- An employee/agent/representative/appointee of a Customer who uses the said Service (“User”). Based on whether you are a Visitor, Customer, or User, the type of data we collect and the purpose for which it is being used will differ and this Policy details such variations;
- This Privacy Policy is a part of and should be read in conjunction with our Terms of Service; and
- When you submit information to us, you are doing so on a completely voluntary basis, at your sole discretion and will. Many times the information you submit is required to obtain the benefit, assistance, or service you are requesting or would like to obtain from us-for instance, to use our services as listed on Akademe.com, or to obtain information about our Client offerings.
- This Policy will clarify the rights available to you vis-à-vis the personal data you share with us. If you disagree with the Policy, we would advise you to not visit/use our website or mobile application/platform (collectively “App”).
- Nurture CRM will use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Security
We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it’s essential to protect your password and to contact us if you suspect any unauthorized access to your account.
Akademe takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of the personal data that we collect and store. These measures vary based on the type and sensitivity of the data. Unfortunately, no system can be 100% secured, so we cannot guarantee that communications between you and Akademe, the Services, or any information provided to us in connection with the data we collect through the Services will be free from unauthorized access by third parties. Your password is an important part of our security system, and you are responsible for protecting it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact our Support (Clickable) Team with any concerns.
Information We may collect and its usage
| TYPE OF USER | VISITOR | CUSTOMER | USER |
| WHAT DATA WE MAY COLLECT | Your IP Address;Your location;Your behaviour on the Website, (what pages you visit, time spent on each of the pages, etc.);Device/s being used to access the Website and its details (model, operating system, etc.);Cookies, and Web Beacon data; andData from third parties who have your explicit consent to lawfully share that data.If you submit an inquiry through the Website, we will additionally seek the following information from you:NameTelephone numberOrganization detailse-mail etc. | Your IP Address;Your location;The name and email of your representative who signs up for a Service on your behalf; andPayment mode information to check your financial qualifications, detect fraud and facilitate payments for our Services. | Your name, e-mail, phone number, and organization name;Your IP Address;Your location unless the location is deactivated on your App;Your Calendar;Your behavior on the website and in the relevant product environment and features used;Device/s being used to access the Website/App and its details (model, operating system, etc.);Cookies and Web Beacon data;Data from third parties who have your explicit consent to lawfully share that data;Additional information for the purpose of providing Services, if you have agreed such asSMSs that you send or receive on your Device to your existing and prospective customers (“Lead”);Phone call logs to record your call/call activities with the Leads (i.e. call time, duration, phone number of relevant); andE-mails that you send and receive for the purpose to sync your Lead data.If you choose to activate SMS and Call Log parsing or E-mail Sync to improve your experience, you can be sure that we will use the data for your business purpose only. |
| HOW AND WHY WE USE IT | We use this information to analyse and identify your behavior and enhance the interactions you have with us via our Website.If you submit your details and give us your consent, we may use your data to send you e-mails/newsletters, re-target Akademe advertisements or re-market our Services. | We collect this data in order to help you register for and facilitate provision of our Services.We also use this data to enable you to make payments for our Services. We use a third-party service provider to manage payment processing. This service provider is not permitted to store, retain, or use the information you provide except for the sole purpose of payment processing on our behalf.If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide. | We collect this data in order to facilitate provision of our Services.We will occasionally send you e-mails regarding changes or updates to the Service that you are using. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited period to help us better understand how to address the issue.If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide.We may also collect anonymous usage behavior for our aggregation and analysis to determine the usability of various Services and to enhance user experience. |
Retention of personal information
We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.
We may need to retain some/all of your personal data even if you seek deletion thereof, if it is needed to comply with various legal obligations, resolve disputes and enforce our agreements.
If you are a Customer, please be advised that: (i) you will need to inform your Leads about how you/we (on your behalf) store and deal with any data collected from them using one of our Services, in compliance with applicable laws; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers.
User Choices
Limit the information You provide: You always have the option to choose the information you provide to us, including the opportunity to update or delete your data. However, please note that a lack of specific information may not allow you to access the Platform or any of its features, in part or whole.
Limit the communications You receive from us: Further, and you will also have the option to choose what kind of communication you would like to receive from us and whether you would like to receive such communication at all or not. However, certain communications may be required for legal or security purposes, including changes to various legal agreements, that you may not be able to limit.
Reject Cookies and other similar technologies: You may reject or remove cookies from your web browser; you will always have the option to change the default settings on your web browser if the same is set to ‘accept cookies’. However, please note that some Services offered on the Platform may not function or be available to you when the cookies are rejected, removed, or disabled.
Tools used by our customers
If you are a Customer, you are empowered to use proprietary or other third-party technologies on your website and host them in our App. If you do, you agree and acknowledge that it is your sole obligation to inform your Leads about any data you collect by using such technologies, how it is being used, and the policies by which such collection is bound.
Transfer of information to Third Parties
In the ordinary course of business, we may employ third parties to assist us in providing certain components of our Services in compliance with the provisions of this and the Terms of Service Policy. To do so, we may need to share your data with them.
Wherever applicable, we have entered into adequate Confidentiality agreements with these third parties to ensure the confidentiality and safety of such data.
Third-party links
We may display links to third-party websites or applications on our Website or App for advertising or providing you with relevant content. We will not be responsible for such third-party websites or applications if you choose to access them. If you provide any data to such a website/application, please ensure you read their policies given that you will no longer be bound by this Policy in doing so.
Compelled disclosure
In addition to the purposes set out in the Policy, we may disclose any data we collected or processed from you if it is required:
- Under applicable law or to respond to a legal process, such as a court order, or subpoena;
- To protect our safety, your safety, or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
- To investigate fraud or violation of our Terms of Service and Acceptable Use policy;
- If required in connection with legal proceedings brought against Akademe, its officers, employees, affiliates, customers, or vendors; or
- To establish, exercise, protect, defend, and enforce our legal rights.
User rights:
You have certain rights around using your data, including opting out of promotional emails, cookies, and data collection by certain third parties. You can update or terminate your account within our Services and contact us for individual rights requests about your data. Parents who believe we’ve unintentionally collected personal data about their underage child should contact us for help deleting that information.
You can choose not to provide specific data to us, but you may not be able to use certain features of the Services.
To stop receiving promotional communications from us, you can opt-out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates, and notices about our policies.
If you’re in the European Economic Area, you may opt out of specific Data Collection Tools by clicking the “Cookie settings“ link at the bottom of any page.
The browser or device you use may allow you to control cookies and other types of local data storage. To learn more about managing cookies, visit https://cookiepedia.co.uk/how-to-manage-cookies. Your wireless device may also allow you to control whether location or other data is collected and shared.
To get information and control cookies used for tailored advertising from participating companies:
- See the consumer opt-out pages for the Network Advertising Initiative and Digital Advertising Alliance.
- If you’re in the European Economic Area, visit the Your Online Choices site.
- If you’re located in Japan, see the Digital Advertising Consortium.
To opt out of allowing Google Analytics (App name) to use your data for analytics or enrichment, see the Google Analytics Opt-out Browser Add-on.
Apple iOS, Android OS, and Microsoft Windows each provide instructions on controlling in-app tailored advertising.
Changes in Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are advised to visit this page regularly to familiarise yourself with the latest privacy policy.
For any queries and assistance reach us at support@anurturecrm.in.